Product Description




Q: No coffee comes out, extraction takes too long. Check these steps in order:
1. Grind size wrong
2. Tamping too hard
3. Filter basket clogged
4. Too much coffee
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. No coffee comes out
Q: The steam wand doesn’t work, or very low. Check these steps in order:
1. Steam outlet clogged
2. Water tank empty/Tank not seated properly
3. Steam preheating not finished/Steam knob not fully opened
4. Overheat protection active
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. The steam wand doesn't work
Q: Coffee or milk froth is not hot enough. Check these steps in order:
Tip: Preheat the funnel, filter, and cup too, so cold parts don’t cool down the coffee.
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. Coffee or milk froth is not hot enough.
Q: The coffee yield is too small. Check these steps in order:
A: The coffee powder may have gone stale. Use fresh grounds, store unused coffee in a cool, dry place, and reseal the bag tightly – refrigerating after opening helps maintain freshness.
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. The coffee yield is too small
Q: Why does my espresso taste sour/vinegary?
A: The coffee powder may have gone stale. Use fresh grounds, store unused coffee in a cool, dry place, and reseal the bag tightly – refrigerating after opening helps maintain freshness.
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. Why does my espresso taste sour/vinegary?
Q:How to factory reset?
After preheating, press and hold both the 2‑cup button and the Steam button simultaneously for 3 seconds – their indicators will blink 3 times, then reset is complete. Turn off and on again to confirm.
The video showcases the product in use.The video guides you through product setup.The video compares multiple products.The video shows the product being unpacked. How to factory reset?
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